Refund policy

The 90-Day Guarantee

Use Reside as directed for 90 days. If your skin has not improved, we refund the spray. You keep the bottle, you keep the pouch, and there is nothing to post back to us.

The guarantee runs for 90 days from the day your first order arrives, and it covers your first order whether you bought once or subscribed.

What is covered

• The spray on your first order. Refunded in full.
• The pouch stays yours. The Reside pouch that comes with a subscription is a gift. It is not refunded and it is not returned.
• Subscription renewals are not covered by the guarantee. The 90 days are a trial of the product on your first order. After that you can cancel at any time before your next delivery is billed, and you will not be charged again.

How to claim

Email support@resideskin.com from the address you ordered with and tell us your order number. No forms, no questions. If you want to tell us what happened with your skin, that helps us make the product better, but it is not a condition.

We will confirm your refund within two business days. Refunds are returned to the payment method you used, and your bank will usually show the money within five to ten business days. We do not refund to store credit unless you ask us to.

Subscriptions

You can skip, pause, reschedule or cancel your subscription at any time from the link in your order emails, or by emailing us. There is no minimum term, no cancellation fee, and no phone call.

Changes take effect on your next delivery, so make them before that order is billed. If a renewal is billed and you have not received it yet, contact us and we will cancel it and refund it in full.

If you cancel, the pouch stays yours. It is a gift, it is never rebilled, and we do not ask for it back.

Change of mind

If you change your mind before your order has been dispatched, email us and we will cancel it and refund it in full. Once an order is on its way, the 90-Day Guarantee above is how we look after you.

Parcels that arrive damaged

Send us a photo of the item and the packaging within seven days of delivery and we will send a replacement free of charge. Do not post the damaged item back to us.

Parcels that do not arrive

If your tracking has not updated for 21 days, contact us and we will send a replacement free of charge. If you would rather have your money back than a replacement, say so and we will refund you instead.

Faulty or not as described

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Contact

Reside
350 Oneil Road, Melbourne VIC 3809, Australia
support@resideskin.com

We answer every email within one business day.